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FAQs
Shipping
to the continental U.S.
is absolutely FREE! We ship via UPS Ground Service. Everything is shipped from Grand Rapids, Michigan.
Once I place an
order, how long will it take to ship?
Once
your order has been placed, your in-stock purchase usually ships within 24
hours during Monday thru Friday (excluding holidays). Typical Transit Times based on state location: 1-2 Business days: Michigan, Ohio, Indiana, Illinois, Wisconsin, Kentucky 2-3 Business days: New York, New Jersey, Massachusetts, Connecticut , Rhode Island, Pennsylvania ,
Maryland, Deleware, New Hampshire, Vermont, Virginia, West Virginia,
North Carolina, South Carolina, Tennessee, Georgia, Alabama,
Mississippi, Arkansas, Missouri , Iowa, Minnesota , South Dakota, Nebraska, Kansas, 3-4 Business days: Florida, Texas, Oklahoma, New Mexico, Colorado, Utah, Maine 4-5 Business days: California, Nevada, Oregon, Washington, Idaho, Arizona, Wyoming, North Dakota, Montana
When
ordering for special occasions such as birthdays, we recommended you order 7-14
business days prior to the event to help ensure arrival on time. Please call to
discuss special arrangements or check out our store locator to find a store
near you if you need the item sooner.
Do you ship to CANADA?
Yes! For all Canada orders please see our Canada website www.kickboard.caAll order ship from a warehouse outside of Toronto.Privacy and Security at Kickboardusa.com How
We Protect Your Privacy
The security of your personal information is extremely important to us. We
never sell or rent your personal information to any third parties under any
circumstances. We're committed to protecting the security and privacy of any
personal information you provide to us.
Online Security
Safe
Shopping at kickboardusa.com
We want you to feel completely secure when ordering from www.kickboardusa.com We use
a technology called Secure Sockets Layer (SSL), which encrypts (or encodes)
sensitive information before it is sent over the Internet.
Information we collect on www.kickboardusa.com may be used to enhance
your shopping experience in the following ways:
- Deliver merchandise that you
purchase online
- Register you as a member of kickboardusa.com
- Bill your credit card for your
purchases
- Confirm your orders
- Respond to your customer-service
inquiries or requests
- Communicate special offers and
featured items to you, if you choose to receive such notices
- Find and stock the products you
want
- Customize your shopping
experience
We
realize that making purchases at www.kickboardusa.com, or any other Web site,
requires trust on your part. We value your trust very highly, and pledge to
you, our customer, that we will work to protect the security and privacy of any
personal information you provide to us and that your personal information will
only be used as set forth in this Policy. This includes your name, address,
phone number, email address, and credit-card information, in addition to any
other personal information that can be linked to you, personally.
We
believe that you have a right to know, before shopping at www.kickboardusa.com or at
any other time, exactly what information we might collect from you, why we
collect it and how we use it.
How do I return an
item?
Refunds
Kickboard USA will be
happy to exchange, credit or refund any unused item(s) purchased directly from
KickboardUSA.com if returned within 30 days of the shipping date. A $7.50
restocking fee may be subtracted from your refund. Shipping charges for
returned item(s) is non-refundable. Please review our Return Procedures below to ensure proper processing. Failure to do
so may result in a processing delay and further postponement of your refund.
Refund Process
Once your return has
been received, a credit will be issued to the credit card used to purchase the
item(s) you are returning. Again, you are responsible for the cost of returning
the item(s) to Kickboard USA
unless the return is a result of our error.
Return Procedures
You may return any
new, unused merchandise for refund or replacement within 30 days of the
shipping date for item(s) purchased directly from KickboardUSA.com. All returns
must be accompanied by the original receipt along with the following “Written
Reason for Return” form. (One is located at the bottom of this page for your
convenience.) Be sure to include your name and address on this form
as we will not accept any packages without a return name and address. Please
send prepaid via UPS or USPS. If shipping with USPS, please consider insurance
as well as delivery confirmation as we are not responsible for lost or
misdirect returns. Please allow 2 weeks from receipt of return for processing.
Warranty
The mini, maxi and
g-bike are supplied with a six month warranty for material and workmanship
faults. During this period it is up to Kickboard USA to decide whether products
covered by the warranty should be repaired or replaced. We can only accept
claims if the customer has a valid proof of purchase.
Not covered by warranty:
- Problems that result from external causes
such as accident, abuse or improper use;
- Usage that is not in accordance with
product instructions;
- Failure to perform preventative
maintenance;
- Problems caused by using accessories,
parts or components not supplied by Kickboard USA.
Certain parts, such
as wheels or brakes, on your Kickboard item(s) will need to be periodically
replaced due to normal wear and tear. Those parts are easily replaced and can
be purchased by phone or on our website.
WRITTEN REASON
FOR RETURN
Please explain
reason for return; any helpful information is greatly appreciated. Thank you!
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Kickboard USA
4640 44th Street SE East Grand Rapids, MI
49512
www.kickboardusa.com
email: info@kickboardusa.com
tel: 888-236-5657 or 616-242-0044 fax: 616-242-0524
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